Refund & Return Policy

Return Window

Return or refund requests must be submitted within 14 calendar days from the date your order was placed.

Requests submitted after this 14-day period will not be eligible for a return or refund, except where applicable consumer law requires otherwise.

Submitting a request within the return window does not automatically guarantee approval. All returns are subject to the eligibility requirements below.

Return Eligibility

To qualify for a return, your item must:

• Be unworn, unwashed, unused, and in its original condition.
• Have all original tags attached.
• Be free from stains, makeup, deodorant, perfume, odors, pet hair, or other signs of wear.
• Be returned with its original packaging where applicable.
• Be accompanied by your order number or proof of purchase.

Largo reserves the right to decline a return if the item does not meet these conditions.

How to Request a Return

To begin a return, contact the Largo team within 14 days from the date your order was placed.

Please include your order number, the item you would like to return, and the reason for your request.

Please do not send items back without first contacting us. If your return is approved, our team will provide instructions on where and how to send your item.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error by Largo.

We recommend using a trackable shipping service when returning an item. Largo is not responsible for return packages that are lost or damaged in transit before reaching us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include your order number along with clear photographs of the item and packaging. Our team will review the issue and provide an appropriate resolution.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards.
• Items specifically marked Final Sale.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without their original tags.

Promotional or discounted items may have additional return conditions when clearly stated at the time of purchase.

Exchanges

If you would like a different size or color, please contact our team first to determine availability.

Where direct exchanges are unavailable, the fastest option may be to return the eligible item and place a new order for your preferred size or color.

Refunds

Once your return has been received, it will be inspected to confirm that it meets our return requirements.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If your return does not meet the conditions of this policy, our team will contact you.

Order Cancellations

We begin processing orders as quickly as possible. If you need to cancel or modify an order, please contact us immediately.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has already been shipped.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded under applicable consumer protection laws.